Our regular hours for services are 10am-6pm seven days per week, however, our office hours are from 10-6 M-F. We can often offer services between 8am-10am and 6pm-8pm based on employee availability but we cannot guarantee visits outside of our regular business hours. Any requests sent outside of our office hours will be answered when our office hours resume. If you have an emergency and need to reach us outside of our business hours please call 888.32.PETCARE and leave a message and we will get back to you as soon as possible. Please note our phone line does not accept text messages.
All scheduling requests should be emailed directly to firstname.lastname@example.org or placed through our online scheduling system Leashtime. Please do not leave a note with your walker. Schedules are only confirmed once you receive an email response from our office to your request. We appreciate as much advance notice as possible so that we may accommodate all clients as best as we can.
In order to ensure service, all weekday requests must be placed by 6pm the evening before service is requested. We aim to be as flexible as possible and can often accommodate requests made after this time but unfortunately we cannot guarantee them. There is an additional $6 charge for all same day requests placed after 8am the day the service is requested.
Weekend and holiday scheduling requests should be placed with as much notice as possible in order to ensure service. Our weekend and holiday staffing is limited and while we are happy to offer services they should be booked in advance when possible.
Please note, we may not be able to accommodate same day requests on the weekend or on a holiday. All weekend walks and visits, both Saturday and Sunday, should be placed by Friday. If you have an emergency on the weekend please call 888.32.PETCARE.
We require a minimum two hour window for all scheduling requests and cannot guarantee a walk or visit at a specific time, but rather during the chosen window. For puppy visits for dogs under 6-8 months we can accommodate one hour windows. Once a dog is fully house trained at 6-8 months (depending on the dog) we will increase the window to two hours.
*If your dog's regular walker is unavailable for any reason (vacation, sickness, etc.) one of our other walkers will walk your dog. All of our walkers work as a team to make sure your pet receives the best care possible.
All cancellation requests should be emailed directly to email@example.com or placed through our online scheduling system Leashtime; please do not cancel through a note left for your walker. As with scheduling, advanced notice is greatly appreciated whenever possible.
All cancellations must be made by 8am the day the service is scheduled with the exception of weekend services which must be canceled by 6pm the Friday prior to the scheduled service. Any weekday cancellations made after 8am (including evening walks) or weekend cancellations made after 6pm on Friday, will be charged in full except in the event of an emergency. Our weekend availability is limited and we often have to turn clients away so unfortunately we cannot cancel any walks or visits after 6pm on Friday without penalty. If a dog walk or cat visit is not canceled prior to scheduled service and your dog walker or cat sitter arrives for the appointment you will be charged in full for the visit. We respect all of our employees’ time and believe they should be properly compensated even in the event of an unfortunate mistake.
Cancellations for overnight dog sitting must be made within three days of the scheduled sit. If not, you will be charged in full for the first day of service as well as 25% of the total cost of the scheduled overnights.
Cancellations for holiday services must be made within three day of the scheduled service or you will be charged in full for the service on the actual holiday. For visits spanning multiple days you will be charged 25% of the total services plus all surcharges. (For example, if you have pet sitting visits scheduled from December 25-27 and you do not cancel by December 22 you will be charged full price for Christmas Day including the surcharge and 25% of the cost of services on December 26 and 27.) Our holiday availability is limited and we almost always end up turning away clients because we are fully booked so unfortunately we cannot accommodate any last minute or same day cancellations for holidays without penalty. Our regular 8am weekday cancellation policy or 6pm on Friday weekend cancellation policy does not apply to holidays.
We offer limited availability on holidays on a first come first served basis and cannot guarantee service. Please schedule all holiday requests with as much advance notice as possible in order to ensure service.
Our office is closed on holidays and we cannot accommodate any same day requests.
We do not automatically cancel all regularly scheduled walks and pet visits on major holidays. If you would like to cancel a regularly scheduled service on a major holiday please email firstname.lastname@example.org or request cancellation through our online system to confirm.
There is a $10 surcharge on all services on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Christmas Eve. There is a $15 surcharge on all services on Thanksgiving Day and Christmas Day.
Please direct all communications including schedule requests and cancellations, account updates, special requests or instructions for your pet, etc. directly to our office rather than via text to our employees.
All regularly scheduled services will be billed on a biweekly basis (on Sundays). Payment will then be due within five business days by either being left for the walker or paid online through our scheduling system (no later than the following Friday after the invoice is sent). If an invoice is not paid within five business days you will incur a late fee of $2 per business day until the payment is made. If there is any issue or emergency that prevents you from paying within five business days please email email@example.com to avoid any late fees. We accept cash, check, or online payment via electronic check. All checks should be made payable to "Jordan's Pet Care." We apologize for any inconvenience, but we do not accept credit cards.
All clients must provide two sets of keys prior to the first day of walks. There will be a $15 key pick up fee after the initial consultation. This fee can be avoided by having two sets of keys ready for pick up during initial meeting or by bringing keys to us. Most clients choose to leave their keys with us for subsequent visits, however, if you require that your keys be returned to you this fee will apply next time we need to pick them up or they can be dropped off at our office. All keys are kept locked and secure when not in use.
At JPC we prioritize the safety of all of the animals in our care. We use back up safety collars on all of our dogs during walks. These are metal slip collars that are used secondary to any collar or harness provided by the client. The slip collar is only engaged in the event that a primary collar or harness becomes disengaged or broken so that we can prevent any dog from getting loose while on a walk. This is a safety feature that we have in place in case of equipment failure so that we can ensure that all dogs in our care are safe and secure while on walks.
Medical emergencies and consent to veterinary care
In the unlikely event of a medical emergency, your pet will be taken to your veterinarian or the closest veterinary facility if necessary. You will be contacted immediately, but if we are unable to reach you we reserve the right to make medical decisions on your behalf in order to ensure the health and wellbeing of your pet. All medical expenses paid by Jordan's Pet Care must be reimbursed by the client. By utilizing our pet care services you consent to allow us to provide your pet with medical attention if necessary and to reimburse any expenses paid.